Troubleshooting
You may encounter errors during the following steps of the video generator lifecycle:
- Validating sections of a video generator definition
- Enabling a video generator for normfill
- Reviewing invocation runtime results
This section provides guidance on how to resolve the most commonly encountered user errors. This list is not exhaustive, so contact us if you encounter an error you feel you have no way to resolve on your own.
Validation errors
Validation errors occur when you attempt to move on to the next step of the video generator creation or editing process, but the current section contains errors. The most common reasons for these errors include the following:
- Invalid characters or value for a given definition attribute
- Reference to a non-existent channel name in the video generator definition's output section
To resolve a majority of validation errors, review the error messages shown and correct the issues.
Enable errors
An attempt to enable a video generator with no successfully tested versions will result in an error. You must test at least one of the video generator versions—typically the latest published version—before enabling the video generator to run on newly ingested robologs.
Invocation errors
Invocation errors occur during video generator invocation runtime. The most common reasons for these errors include the following:
- The type of channel specified in the video generator definition's output section is not a supported image channel type.
To resolve these errors, review the error messages shown and correct the issues. If you are unable to resolve the issue, contact us for assistance.